Frequently Asked

How to place an order?

Once you have finished adding items to your cart, simply click the "Check Out" button on the Shopping Bag page, and we will guide you through the checkout process.

 

How does shipping work?

All orders are shipped from China. Because we ship directly from our partners, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately; it's on its way.

We offer international shipping options too – no matter where you are, you can buy from us! 

 

Can I cancel an order?

Yes, cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer's bank account.

What if I need something?

No worries! Contact us at support@woonston.com.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.